Shipping Policy
Effective Date: March 29th, 2025
Thank you for shopping at Shop by Johanna Jean! We are committed to providing a smooth and reliable shipping experience for all our customers in the United States and Canada. Below, you'll find details on our shipping methods, estimated delivery times, and other important shipping policies.
Shipping Locations
We currently ship only to addresses within the United States and Canada. We do not offer international shipping at this time.
Shipping Methods & Estimated Delivery
Our third-party partner fulfills and ships our customers orders. Estimated shipping times are as follows:
Canada
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Standard Shipping (5-8 business days)
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Priority Shipping (4-6 business days)
United States
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Standard Shipping (6-8 business days)
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Priority Shipping (4-6 business days)
Note: Shipping times are estimates and do not account for delays caused by customs, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes and duties for Canadian or American orders will be the responsibility of the customer.
Note: It varies per product/location but we try to print and ship Canadian/American orders in Canada/the United States respectively. This said, there may be rare cases where production is routed differently depending on capacity and availability. While we do our best to minimize any impact, customs fees and tariffs can sometimes apply.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
Lost, Stolen, or Delayed Shipments
We are not responsible for lost or stolen packages once they are marked as delivered. If your order is delayed or missing, please contact us.
Returns & Exchanges
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order with photos of the issue.
Contact Us
For any shipping-related inquiries, feel free to reach out to us here.
Thank you for supporting JohannaJean.com! 🖤